Pyramids White Heart
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In sintesi
Check-in dalle ore: | 12:00 |
|---|---|
Check-out entro le ore: | 10:00 |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Reception 24h
Ristorante
Scopri di più su Pyramids White Heart
Pyramids White Heart
Posizionato nel quartiere Giza di Il Cairo, Pyramids white heart mette a disposizione una terrazza, un ristorante e un bar. Con un giardino, l'hotel a 4 stelle presenta camere climatizzate con WiFi gratuito e bagno privato.
Recensioni di 
Viaggiatore in famiglia
Data del commento: 26 ago 2023
Periodo del soggiorno: ago 2023
Great hotel, perfect pyramids view, pyramids are only 7 minutes away
Great hotel for family vacation, looks right at the pyramid (great view and perfect for pictures especially at sunset), clean room, friendly staff, great looking rooms, nice pool, you'd enjoy hanging out there at night, great for family and couples, great getaway from all life distractions.
Coppia
Data del commento: 1 giu 2023
Periodo del soggiorno: mag 2023
Do Not Stay Here
We booked an apartment for 5 nights and requested airport shuttle at time of booking - we walked out after the 1st night. There was no airport shuttle so we caught a taxi and they had trouble finding the place. They put us in a room with 2 single beds, 1 of the beds fell apart. There was no fridge in the room as advertised and they only put one in after I enquired about it. We asked for the free WiFi password and they said they’d get back to us in 10min - they never got back to us and my phone was not picking up any WiFi signal. The room was full of mosquitoes and the bed linen was dirty. There is no restaurant, just a sitting area and they said if we order food it will take at least an hour to get there. There was a bar near the pool but it didn’t have a single drink anywhere near it. The room was not clean, the shower did not work properly and leaked all over the floor. Breakfast was a tiny omelette with bread, honey and jam, to be eaten without any cutlery. They asked if we would like coffee, we said yes but 45mins later and still no coffee…..We tried to get an Uber to go find food but 3 drivers cancelled on us so we walked about 15mins to find a taxi as there are no restaurants or grocery stores nearby. We got the taxi and decided to go book in to another hotel. When we returned for our things there were no staff around to hand the key into or ask for the rest of our money back. The only positives of this place was the view of the pyramids and the pool which just aren’t enough considering all the negatives. Judging by the layout of the hotel I don’t think the apartment actually exists and most of the property photos are fake.
Altro
Data del commento: 27 apr 2022
Periodo del soggiorno: apr 2022
This hotel is a scam! Never book this so called hotel!
This place is nothing like their advertisement on booking.com. Please, don't book this hotel. It's a scam. The only thing they didn’t lie about is the view on the pyramids. All the pictures on booking/internet are fake. It’s pictures they got on google or some photo stock probably. According to booking.com they have a lot of facilities such as: a bar, a restaurant, a soda/snack machine, a safe, a free shuttle, mini supermarket, airconditioning, anti-allergy rooms, a great breakfast, wifi,… and so on. However all these facilities are NOWHERE to be found. My friend an I did some research and the address on booking is not real. Or at least it doesn’t match the position of the so called ‘hotel’. This exact same ‘hotel’ can be found on booking.com and the internet under a different name: seven eleven for a cheaper price. The rooms were really disgusting. Some examples: bedsheets were everything but clean (footprints on the sheets), a bunch of black hair in the bathroom and everywhere else, a piece of glass in the bathroom, the smell was unbearable when we entered the room, humidity in the walls, towels didn’t smell clean, water was going out on all sides of the shower head so the bathroom was a swimming pool, water in the shower didn’t drain, the toilet had poop from previous guests.
They say there’s wifi in all rooms. Another lie. When we complained about this they just unplugged the router and moved it closer to our room. Of course in the morning it was gone and so was the wifi.
They say airport shuttle is included but then they still tried to charge us for this.
We didn’t had toilet paper or even bottled water in the room. And had to ask several times for basic things like this. One day we didn’t had any water coming out of the tap/shower at all. They told us we would get breakfast at 7 the first day but that never happened. The day after, we got breakfast which was nothing like the pictures and not fresh at all. It was just some dry bread with meat which we didn’t dare to eat. We had to wait over an hour for a coffee. Swimming pool was anything but clean. The place is very isolated and hard to find for taxis/ubers (maybe also bc it’s a fake adress)
A super weird thing was that after a day I received an email saying our booking was canceled bc my creditcard was declined and if we wanted to guarantee our stay we had to pay asap. Even though I paid the very first day and it was definitely accepted and I even got a receipt. I think they do this so you can’t leave a review anymore or just to try and scare people and get extra money. Bc it also happened to another guest
But the worst part was the personnel.. They say the hotel is run by a family. Another lie. It’s a bunch of young dudes and every day we saw different faces. We confronted them many times with the lies and told them it’s a scam. They kept on ignoring it and laughing with us. We asked for a refund and asked to talk to the manager. They never really answered our request to talk to the manager or couldn’t give us an answer on who it was. Suddenly the next day the manager seems to be the guy we spoke to already?! Why didn’t he tell us?? He promised us a refund. The next day as we were waiting for him to come talk to us it took forever.. they were trying to avoid us. Eventually we saw him and confronted him. He was very unprofessional and rude. Saying we were lying (another customer was with us). He was saying we couldn’t talk to other customers. It made us feel really uncomfortable bc he was being so rude. Eventually I called booking and that’s when things got really bad. The ‘manager’ just ignored us and walked out. Afterwards he send his younger colleagues to try to bribe us with €50 if we would write and sign a paper that we were happy at the hotel and didn’t have any complaints.
In the end we felt so uncomfortable. We were two girls travelling and they came to our room twice at a very late time and we felt a bit threatened and mostly uncomfortable.
We would like to say that it’s a disgrace that they call themselves a hotel. Bc it’s nothing like a hotel. They are very unprofessional and promise you a lot of things but nothing ever happens. I really think this is a big scam and this place should be removed! We want to prevent that other tourists have to experience the same as us.
They say there’s wifi in all rooms. Another lie. When we complained about this they just unplugged the router and moved it closer to our room. Of course in the morning it was gone and so was the wifi.
They say airport shuttle is included but then they still tried to charge us for this.
We didn’t had toilet paper or even bottled water in the room. And had to ask several times for basic things like this. One day we didn’t had any water coming out of the tap/shower at all. They told us we would get breakfast at 7 the first day but that never happened. The day after, we got breakfast which was nothing like the pictures and not fresh at all. It was just some dry bread with meat which we didn’t dare to eat. We had to wait over an hour for a coffee. Swimming pool was anything but clean. The place is very isolated and hard to find for taxis/ubers (maybe also bc it’s a fake adress)
A super weird thing was that after a day I received an email saying our booking was canceled bc my creditcard was declined and if we wanted to guarantee our stay we had to pay asap. Even though I paid the very first day and it was definitely accepted and I even got a receipt. I think they do this so you can’t leave a review anymore or just to try and scare people and get extra money. Bc it also happened to another guest
But the worst part was the personnel.. They say the hotel is run by a family. Another lie. It’s a bunch of young dudes and every day we saw different faces. We confronted them many times with the lies and told them it’s a scam. They kept on ignoring it and laughing with us. We asked for a refund and asked to talk to the manager. They never really answered our request to talk to the manager or couldn’t give us an answer on who it was. Suddenly the next day the manager seems to be the guy we spoke to already?! Why didn’t he tell us?? He promised us a refund. The next day as we were waiting for him to come talk to us it took forever.. they were trying to avoid us. Eventually we saw him and confronted him. He was very unprofessional and rude. Saying we were lying (another customer was with us). He was saying we couldn’t talk to other customers. It made us feel really uncomfortable bc he was being so rude. Eventually I called booking and that’s when things got really bad. The ‘manager’ just ignored us and walked out. Afterwards he send his younger colleagues to try to bribe us with €50 if we would write and sign a paper that we were happy at the hotel and didn’t have any complaints.
In the end we felt so uncomfortable. We were two girls travelling and they came to our room twice at a very late time and we felt a bit threatened and mostly uncomfortable.
We would like to say that it’s a disgrace that they call themselves a hotel. Bc it’s nothing like a hotel. They are very unprofessional and promise you a lot of things but nothing ever happens. I really think this is a big scam and this place should be removed! We want to prevent that other tourists have to experience the same as us.
Viaggiatore in gruppo
Data del commento: 25 apr 2022
Periodo del soggiorno: apr 2022
Most horrible experience
I don’t even know where to start… This place is one big scam. The pictures on booking.com look all really nice, but this place is nothing like the pictures. The only thing they didn’t lie about is the view on the pyramids. All the rest is a lie.
The picture they posted of breakfast looks amazing. Truth is that breakfast is either non existent or disgusting.
Wifi is included, but we almost never had wifi. We had wifi the first night bc they moved the rooter next to our room. The next morning it was gone and so was the wifi.
Room was disgusting. There was a bunch of black hair in the bathroom on the first day already. Shower was disgusting and so was toilet. We didn’t had water for over a day.
The bed sheets were dirty and marked with footprints.
We had to ask for basic things like toilet paper and bottled water and even then we had to ask multiple times. They promised us a lot of things but nothing ever happened.
It’s also not ran by a nice family. It’s a bunch of young dudes running the place and everyday it was a new face.
Service is very poor and very unprofessional. The so called manager was very rude and send one of his employees to try to bribe us with some small change so we wouldn’t write a bad review or report them for their tourist trap.
We felt very uncomfortable and disrespected at the end.
You can also find this place under a different name: seven eleven. It’s the same hotel but a different price and a different address bc the address of Heru pyramids is also fake!!! That’s why taxis and ubers have a lot of difficulty finding this place.
One tip; do NOT book a room at this ‘hotel’ bc it’s nothing close to a hotel!!
The picture they posted of breakfast looks amazing. Truth is that breakfast is either non existent or disgusting.
Wifi is included, but we almost never had wifi. We had wifi the first night bc they moved the rooter next to our room. The next morning it was gone and so was the wifi.
Room was disgusting. There was a bunch of black hair in the bathroom on the first day already. Shower was disgusting and so was toilet. We didn’t had water for over a day.
The bed sheets were dirty and marked with footprints.
We had to ask for basic things like toilet paper and bottled water and even then we had to ask multiple times. They promised us a lot of things but nothing ever happened.
It’s also not ran by a nice family. It’s a bunch of young dudes running the place and everyday it was a new face.
Service is very poor and very unprofessional. The so called manager was very rude and send one of his employees to try to bribe us with some small change so we wouldn’t write a bad review or report them for their tourist trap.
We felt very uncomfortable and disrespected at the end.
You can also find this place under a different name: seven eleven. It’s the same hotel but a different price and a different address bc the address of Heru pyramids is also fake!!! That’s why taxis and ubers have a lot of difficulty finding this place.
One tip; do NOT book a room at this ‘hotel’ bc it’s nothing close to a hotel!!
Viaggiatore in gruppo
Data del commento: 5 feb 2022
Periodo del soggiorno: nov 2021
Avoid this place
We found this place that looked nice at first sight. The room they gave us had almost 40 mosquitoes inside, flying around the whole night. The bathrooms door never existed, so you were doing your stuff with some viewers. The started to fill up the swimming pool, so no one of the rooms had water. A friend was having a shower and surprisingly they gave us a bottle of 5 liters to end it.
Every morning we ordered the food at 7 am as we had to leave for a tour, but every day a cooked egg and a yogurt was delivered at 8am.
In conclusion, for this amount of money, threat better yourself.
Every morning we ordered the food at 7 am as we had to leave for a tour, but every day a cooked egg and a yogurt was delivered at 8am.
In conclusion, for this amount of money, threat better yourself.
Posizione
Al Mansoureya Road, Nazlet Al Siman and Al Sisi, Giza, 3514024, Egitto|11,94 km dal centro
Check-in e check-out
Check-in dalle ore:
12:00
Check-out entro le ore:
10:00
Informazioni utili
Per ricevere informazioni sull'aggiunta di letti extra, contatta l'hotel.
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