Rainbow Ocean Palms Resort
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Inchecken vanaf: | 14:00 |
|---|---|
Uitchecken vóór: | 10:00 |
Huisdieren | Huisdieren niet toegestaan |
Voorzieningen
Meer over Rainbow Ocean Palms Resort
Rainbow Ocean Palms Resort
Rainbow Ocean Palms Resort ligt vlak bij het strand in Rainbow Beach. Inskip Point is een bekende bezienswaardigheid en bij Great Sandy National Park en Carlo Sand Blow kun je genieten van het natuurschoon dat de omgeving te bieden heeft. Ook een bezoek aan Phil Rogers Park en Rainbow Beach is sterk aanbevolen.Geniet van wat tijd op of aan het water dankzij faciliteiten voor kajakken, duiken en zeilen in de buurt, of ga lekker wandel- en fietsroutes afleggen in de buitenlucht. Dit rookvrije aparthotel beschikt naast een buitenzwembad over een snelle uitcheckservice en hulp bij uitstapjes/tickets. Gratis wifi in gemeenschappelijke ruimtes en gratis parkeerplaatsen worden ook voorzien. Je vindt er ook een tuin, barbecues en een picknickplaats. Profiteer in elk aparthotel van de keuken met een koelkast, oven, kookplaat en magnetron. Het entertainment wordt verzorgd door een flatscreentelevisie met digitale zenders, terwijl een wasmachine/droger en een koffie/theemaker voor nog meer comfort zorgen. De schoonmaakservice is op verzoek beschikbaar. Rainbow Ocean Palms Resort heeft 10 kamers met wasmachines/drogers en een koffiezetapparaat/waterkoker. Alle bedden hebben een pillowtop-matras. Alle kamers in dit aparthotel met 4,5 sterren hebben keukens met een koelkast, een kookplaat, een magnetron en kookgerei, borden en bestek. In dit aparthotel in Rainbow Beach is wifi gratis. Elke flatscreentelevisie van 42 inch heeft digitale zenders. Ook heeft elke kamer een haardroger en een strijkplank/strijkijzer. Een schoonmaakservice is op verzoek beschikbaar. Recreatieve voorzieningen van dit aparthotel bestaan onder andere uit een buitenzwembad. De onderstaande recreatieve activiteiten vind je ter plaatse of in de directe omgeving. Mogelijk zijn toeslagen van toepassing.
Opmerking: 20 mrt. 2024
Verblijfdata: mrt. 2024
Excellent Apartment at the top of steep hill
As it's up a very steep hill, most people drive up/ down to the town. I imagine itd be quite a tough walk up in the heat as its very steep in places. However, this enables the views from the apartment & balcony which were excellent and also looked down onto the small pool.
We used the electric bbq a couple of nights aswell as cooking in the kitchen.
Rainbow Beach is small but has lots of cafés for mornings/lunch.
Ocean Palms was ideal for a more relaxing stay.
AU
Opmerking: 17 mei 2025
Verblijfdata: apr. 2025
Disappointing Second Stay — Poor Service and Misleading Accommodation
Unfortunately, the second stay was markedly different and deeply disappointing. I was placed in Unit 2, which did not reflect the advertised standards. The bathroom had no door separating it from the bedroom, and a window—without glass—connected the bathroom to the kitchen and dining area. This design raises serious hygiene concerns. The ocean view was also significantly obstructed by trees, and the apartment contained several locked doors, one of which I reasonably assumed might have led to an additional bathroom.
When I approached the property manager to ask whether another bathroom could be unlocked—so I wouldn’t disturb my partner during the night—I was met with a rude and unhelpful response. I was told this would incur a $50 charge. The manager then insisted that I should have checked whether the apartment had a door on the bathroom before booking, which is an unreasonable expectation. He also made irrelevant remarks about how I had booked through a third-party site and should have booked directly through the property's website—none of which had any bearing on the issue at hand.
He further distanced himself from responsibility by stating he is not the owner, not the architect, and merely the property manager—implying it was unreasonable to expect a basic feature such as an enclosed bathroom. I strongly disagree. Most reasonable people would expect a bathroom with a door and would find this setup unhygienic and inappropriate for the standard and pricing of this accommodation.
To add to the frustration, Unit 2 was priced the same as Unit 10 despite being clearly inferior in layout, amenities, and overall experience. I chose to rebook based on the quality of my first stay and did not anticipate needing to request something as fundamental as a door on a bathroom.
After reading other reviews, I can see that I’m not the only guest who has raised these concerns. I strongly urge management to listen to this feedback and make the necessary changes. I will not be returning, and I suspect many others will feel the same.
That said, Rainbow Beach and Carlo Sand Blow remain beautiful locations well worth visiting. Unfortunately, I cannot recommend this resort—particularly Unit 2—due to the misrepresentation of the accommodation and the poor quality of service received.
Opmerking: 17 jan. 2025
Verblijfdata: jan. 2025
Beware…..
What we got - a view of trees, with little ocean to be seen.
On realising this I immediately went back to reception to speak to one of the owners, who had checked us in. The response? ‘They’ don’t like me cutting the trees down, so there’s nothing I can do. I showed him a picture of the stunning ocean view promised on the website, and explained that we had cancelled a booking elsewhere to come here. A shrug, and a repeat of the fact there’s nothing he can do. I asked if we could be moved. No, fully booked. Silence then ensued, with no apology or alternative solution forthcoming. Eventually I asked if anyone was leaving during our stay, and it transpired they were. He agreed to move us to a higher apartment for our last 2 nights.
I was quite upset by the whole situation, and wrote to his partner who I had corresponded with during the booking process. I explained that this trip (a month travelling up and down the east coast) had been a year in the planning for a special birthday, with a theme of ‘rooms with a view’. This was our longest stay, and given the website promises, due to be the highlight of the trip. To be faced with rows of trees with barely a sea view was such a disappointment, I asked if our money would be refunded if we left the following day.
It is generous to describe the reply as brusque. It said (and I am only summarising very slightly) Sorry you’re not happy, normal cancellation terms apply so no refund, and anyway you’ve been upgraded free of charge for 2 nights. So we stayed, made the best of it, and duly packed up all, our bags to move for the last 2 nights. The new room was what I had hoped for from the beginning, with beautiful views, and at least gave us some enjoyment before we left.
It is interesting that the original room (no 2) also features in a detailed recent review on Booking.com, complaining about the same issue. What is promised and delivered here are 2 completely different things.
Ultimately though, the thing with hospitality is that regardless of issues you might have, it’s the way those responsible leave you feeling. In this case it was abundantly clear that our year of planning the trip of a lifetime, the hundreds of dollars per night spent on a room that didn’t deliver on its promise, and our subsequent unhappiness, upset and disappointment were of no absolutely consequence to the owners of Rainbow Ocean Palms whatsoever.
Opmerking: 30 dec. 2023
Verblijfdata: nov. 2023
Run down establishment, unqualified management.
Lovely views, boasting a combination of bushland and ocean. The apartment itself was a huge disappointment. Floors sticky and sandy, had to vacuum and mop myself as we have a 11 month baby. Extremely tired apartment, furniture very outdated and decor well past used by. Kitchen and bathrooms well overdue for renovations. Single drawer dishwasher, too small for family size apartment . Microwave was dirty, melted cheese inside. Crokery well overdue for replacement. I have seen better condition items at the local tip. Found drug paraphernalia in cubboard obove fridge. Managers response (Michael) was the cleaners must have missed that. No apology from Manager, he simply shrugged his shoulders and said what do you want me to do! Beds are comfortable but no duvet covers, instead duvet is placed between 2 bed sheets. Balcony dirty and sandy. Apartment 6 has all hard floors, not a single rug in the property. Main bathroom toilet leaks every time it's flushed. Shower rose was split, spraying water everywhere when turned on. This bathroom was unusable. Only 1 small towel rail in each bathroom. Exhaust fans very dusty and full of lint. Lounge TV tiny, 32". No bedroom TV. Wifi availability but super slow speeds. Not all windows had roller blinds and glass doors to balcony only had a sheer curtain, not very private from adjacent apartments. The infinity pool was often clowdy, not once was the pool vacuumed during our stay. We were a family travelling with 4 other families and their rooms were much nicer in terms of furniture, decor, and overall condition and cleanliness (Particularly apartments 11,14) We all paid the same rates, however for a lower standard room you would expect a lower rate. In all fairness, Management is extremely poor as everything wrong with this place is a reflection of their inability to maintain a certain standard of hospitality, room conditions and guest relations.
Opmerking: 11 aug. 2023
Verblijfdata: aug. 2023
Amazing views, out of town, quiet location
The rooms are nice but are in need of an upgrade. Mold on the blinds and water damage is a little off putting, but overall worth the effort to get there.
Uitstekende locatie
103-105 Cooloola Drive, Rainbow Beach, 4581, Australië|0,92 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
14:00
Uitchecken vóór:
10:00
Goed om te weten
Huisdieren niet toegestaan
Neem contact op met het hotel voor meer informatie extra bedden in de kamer.