Otter Hotel
+ 61
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Wat feiten op een rij
Inchecken vanaf: | 16:00 |
|---|---|
Uitchecken vóór: | 11:00 |
Huisdieren | Huisdieren niet toegestaan |
Voorzieningen
wifi
Parkeren
Airconditioning
Fitnesscentrum
24-uurs receptie
Restaurant
Meer over Otter Hotel
Otter Hotel
Otter Hotel is gelegen in Banff, op 1,9 km van Museum Banff-park en 1,9 km van The Whyte Museum of the Canadian Rockies, en biedt accommodatie met een restaurant en gratis privéparkeren.
Reviews van 
Stel
Opmerking: 13 aug. 2026
Verblijfdata: aug. 2026
Otter Hotel wonderful
Just checked out today. staff very friendly and helpful. Free bus passes were the best amenity. Hotel is 1 mile from town center so big use of the bus. Room had lots of drawer space, small refrig and safe. Coffee provided for pour over was nice. Large room with balcony overlooking the woods was quiet. we did not eat there but utilized the sister hotel,Hotel Canoe,right next door. Design flaw would be lighting over the beds. Should be separate ones instead of 1 linear light. Housekeeping was OK. Had to ask twice for vacuuming . A little icky. Hot pools were great. Pricey stay but we really enjoyed it. If you choose mountain view, be sure toy area not looking out over the pools. Unless you want to.
Stel
Opmerking: 15 aug. 2026
Verblijfdata: jul. 2026
$27,000 wedding
$27K WEDDING REVIEW!
Please read this before booking a wedding with the Otter Hotel, or any Banff Lodging co property.
We booked the Otter Hotel for our wedding last year for a July 11 date. Before booking, we were adamant that we wanted a luxury experience for our guests, and that the food was a top priority.
After a tasting at the Good Folk restaurant, we booked the meal and an upgrade to Tomahawk steaks. Our plan for our wedding was to spoil our guests.
The first issue arrived when Linda, our account manager, used our credit card on file to process a payment; we did not know the payment was over our transaction limit, and instead of calling us immediately, she attempted to process the payment over 22 times. This caused our bank to flag the card for fraud and force us to not only cancel the card but wait for a new one in the mail, causing massive drama in the wedding planning process.
The second red flag happened with the planning process: the management team was very cagey with information for our planner and ignored her calls and emails frequently.
The day of the wedding, we sat down for our luxury meal and then had to wait a full 45 minutes between courses. We had a small, intimate group of just 38 people, no speeches, nothing that could have slowed down the dinner service. When the main course did arrive, I was dumbfounded. The tomahawks we paid a premium rate for were overcooked to oblivion. Grey, lifeless, inedible. The vegetables were unseasoned and cold. Waiting 45 minutes for food that clearly sat in a warming table for hours is unacceptable. The dessert course finally came 1.5 hours later, and there were only enough portions for half the guests.
The last straw was after the event. The Monday morning after our wedding, we were sent a bill from management saying we owed $13,000 in additional charges. We were flabbergasted. A group of just 38 people, 8 of whom were children and half sober, and seeing a bill for $13,000 two days after our wedding sent me over the edge.
The team did not input our payments or send receipts, and overcharged us $4,000 for the bar, and then dared to slam us with an additional fee for being under the minimum food and beverage spend. The contradiction was uncanny.
When I voiced my concerns, they claimed they had done nothing wrong and gave us a menial break on the additional steak charge.
The fact that we spent over $27,000 at the venue for one evening, and were treated so poorly by management, and the food was below average, let alone luxury. Do not book this venue. They are not experienced enough to handle an event of this size.
I have worked in the food service and hospitality industry for years, and know how events should be run and the challenges that can come up. Not one of the issues we faced was something that proper management and organization could not have immediately remedied.
The one shining star in all of this was Christina, the on-site events manager of the Otter Hotel. I hope she can use her talents at a more reputable establishment soon.
Please read this before booking a wedding with the Otter Hotel, or any Banff Lodging co property.
We booked the Otter Hotel for our wedding last year for a July 11 date. Before booking, we were adamant that we wanted a luxury experience for our guests, and that the food was a top priority.
After a tasting at the Good Folk restaurant, we booked the meal and an upgrade to Tomahawk steaks. Our plan for our wedding was to spoil our guests.
The first issue arrived when Linda, our account manager, used our credit card on file to process a payment; we did not know the payment was over our transaction limit, and instead of calling us immediately, she attempted to process the payment over 22 times. This caused our bank to flag the card for fraud and force us to not only cancel the card but wait for a new one in the mail, causing massive drama in the wedding planning process.
The second red flag happened with the planning process: the management team was very cagey with information for our planner and ignored her calls and emails frequently.
The day of the wedding, we sat down for our luxury meal and then had to wait a full 45 minutes between courses. We had a small, intimate group of just 38 people, no speeches, nothing that could have slowed down the dinner service. When the main course did arrive, I was dumbfounded. The tomahawks we paid a premium rate for were overcooked to oblivion. Grey, lifeless, inedible. The vegetables were unseasoned and cold. Waiting 45 minutes for food that clearly sat in a warming table for hours is unacceptable. The dessert course finally came 1.5 hours later, and there were only enough portions for half the guests.
The last straw was after the event. The Monday morning after our wedding, we were sent a bill from management saying we owed $13,000 in additional charges. We were flabbergasted. A group of just 38 people, 8 of whom were children and half sober, and seeing a bill for $13,000 two days after our wedding sent me over the edge.
The team did not input our payments or send receipts, and overcharged us $4,000 for the bar, and then dared to slam us with an additional fee for being under the minimum food and beverage spend. The contradiction was uncanny.
When I voiced my concerns, they claimed they had done nothing wrong and gave us a menial break on the additional steak charge.
The fact that we spent over $27,000 at the venue for one evening, and were treated so poorly by management, and the food was below average, let alone luxury. Do not book this venue. They are not experienced enough to handle an event of this size.
I have worked in the food service and hospitality industry for years, and know how events should be run and the challenges that can come up. Not one of the issues we faced was something that proper management and organization could not have immediately remedied.
The one shining star in all of this was Christina, the on-site events manager of the Otter Hotel. I hope she can use her talents at a more reputable establishment soon.
Antwoord van hotel
Opmerking: 19 aug. 2026
Dear Stephanie and Kay,
Thank you for taking the time to share your detailed feedback. We are genuinely sorry that your wedding experience did not meet your expectations, nor did it align with the standard we strive to provide, particularly on such an important occasion.
We understand your disappointment and sincerely regret the issues with the meal service. In recognition of your concerns and our pitfall in the preparation of your meals, we provided compensation and waived the balance associated with not meeting the agreed minimum food & beverage spend. All consumed bar charges are included in the minimum spend calculation and were not charged as an additional fee.
We also acknowledge that the payment processing experience caused you unnecessary stress, and we are sorry for the frustration this caused during an already demanding planning period. The contract and event proposal clearly outlined all payment terms, deadlines, deposit requirements, and minimum food and beverage spend obligations in advance of the event. As the payment was made three days prior to arrival, rather than the contracted 21 days, we required approximately 5–7 business days to process and reflect the payment accurately on the final invoice. As such, an updated invoice was shared after departure once the payment had been fully processed.
Regarding the payment attempts, our system records show that two attempts were made before the wedding planner was contacted that same day, with six unsuccessful payment attempts recorded in total throughout the entire planning process. Multiple phone calls were also scheduled to ensure payments could be processed at the requested times. It is unfortunate to hear that this was your perception of the planning process. However, our records and correspondence do not reflect that your planner’s calls or emails were routinely left unanswered. Our team remained in communication and worked tirelessly throughout the planning process in effort to coordinate payments and event details in a timely manner.
We appreciate you recognizing the on-site supervisor and her efforts throughout your event and will be sure to share your kind comments with her.
We value the opportunity to host weddings and take feedback such as this seriously. While we may not agree with every characterization in your review, we are sincerely sorry for the aspects of your experience that fell short of our standards and expectations.
The Otter Hotel Team
Thank you for taking the time to share your detailed feedback. We are genuinely sorry that your wedding experience did not meet your expectations, nor did it align with the standard we strive to provide, particularly on such an important occasion.
We understand your disappointment and sincerely regret the issues with the meal service. In recognition of your concerns and our pitfall in the preparation of your meals, we provided compensation and waived the balance associated with not meeting the agreed minimum food & beverage spend. All consumed bar charges are included in the minimum spend calculation and were not charged as an additional fee.
We also acknowledge that the payment processing experience caused you unnecessary stress, and we are sorry for the frustration this caused during an already demanding planning period. The contract and event proposal clearly outlined all payment terms, deadlines, deposit requirements, and minimum food and beverage spend obligations in advance of the event. As the payment was made three days prior to arrival, rather than the contracted 21 days, we required approximately 5–7 business days to process and reflect the payment accurately on the final invoice. As such, an updated invoice was shared after departure once the payment had been fully processed.
Regarding the payment attempts, our system records show that two attempts were made before the wedding planner was contacted that same day, with six unsuccessful payment attempts recorded in total throughout the entire planning process. Multiple phone calls were also scheduled to ensure payments could be processed at the requested times. It is unfortunate to hear that this was your perception of the planning process. However, our records and correspondence do not reflect that your planner’s calls or emails were routinely left unanswered. Our team remained in communication and worked tirelessly throughout the planning process in effort to coordinate payments and event details in a timely manner.
We appreciate you recognizing the on-site supervisor and her efforts throughout your event and will be sure to share your kind comments with her.
We value the opportunity to host weddings and take feedback such as this seriously. While we may not agree with every characterization in your review, we are sincerely sorry for the aspects of your experience that fell short of our standards and expectations.
The Otter Hotel Team
Familiereiziger
Opmerking: 14 jul. 2026
Verblijfdata: jul. 2026
Well located, great staff.
The staff is incredibly courteous. The hotel is beautiful, clean, and very well located.
We are a family of 4 including 2 teens, so I found our room a bit small. But nothing to stop us from enjoying our very beautiful stay.
We are a family of 4 including 2 teens, so I found our room a bit small. But nothing to stop us from enjoying our very beautiful stay.
Anonieme reiziger
Opmerking: 30 aug. 2026
Verblijfdata: aug. 2026
It’s always great coming back for a second time! They are very nice and welcoming. The parking is easy, the location is great, and the views are beautiful. Definitely a place I’d come back to again!
Anonieme reiziger
Opmerking: 25 aug. 2026
Verblijfdata: aug. 2026
This hotel offers a lot of cool amenities, and the location is good if you don’t wanna be smack in the middle of town. I did think the price was a little high and the staff was not overly attentive.
Zeer goede locatie
600 Banff Avenue, Banff, T1L 1H8, Canada|1,39 km van stadscentrum
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Inchecken vanaf:
16:00
Uitchecken vóór:
11:00
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