Hôtel Le Germain Québec
+ 73
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Wat feiten op een rij
Inchecken vanaf: | 16:00 |
|---|---|
Uitchecken vóór: | 12:00 |
Huisdieren | Huisdieren welkom tegen een toeslag |
Voorzieningen
wifi
Parkeren
Airconditioning
Fitnesscentrum
Spa
24-uurs receptie
Meer over Hôtel Le Germain Québec
Hôtel Le Germain Québec
Dit hotel bevindt zich in 2 historische panden en biedt kamers met zowel moderne voorzieningen als de sfeer van vroeger. Er worden extra diensten aangeboden en u kunt in uw kamer genieten van een massagebehandeling.
Reviews van 
Stel
Opmerking: 9 aug. 2026
Lovely stay…attentive staff… walking distance to everything
We recently stayed at Le Germain Hotel Quebec City for 3 nights. This gorgeous hotel is in ideal location for walking Quebec City! The hotel is located very close to many attractions. Our room was very spacious and clean. All staff were very attentive and helpful especially Benoit! He made our check in process easy and gave us several local recommendations that were amazing. Thank you so much for the lovely stay!
Stel
Opmerking: 6 aug. 2026
It feels so good there!!!
For our second stay in Quebec City, we chose the Germain because we were able to stay in 2024 and 2026 at the ones in Montreal and Baie St Paul, which won us over.
Promise kept!!!
The hotel is a bit "off-center" from Old Quebec, which is accessible in less than 5 minutes on foot.
A team that knew how to be present for each of our requests, from our arrival to our departure.
A spacious room with a personalized welcome note and a bouquet of flowers as a bonus upon our arrival. And what can I say about the little evening chocolates left on our nightstands ;-).
A parking lot, certainly paid, but guarded (thanks to the parking staff as well).
In short, everything for a successful stay in Quebec City.
Another big THANK YOU to the whole team (a little shout-out to Anne) for having been able to make Quebec City even more pleasant for us.
Promise kept!!!
The hotel is a bit "off-center" from Old Quebec, which is accessible in less than 5 minutes on foot.
A team that knew how to be present for each of our requests, from our arrival to our departure.
A spacious room with a personalized welcome note and a bouquet of flowers as a bonus upon our arrival. And what can I say about the little evening chocolates left on our nightstands ;-).
A parking lot, certainly paid, but guarded (thanks to the parking staff as well).
In short, everything for a successful stay in Quebec City.
Another big THANK YOU to the whole team (a little shout-out to Anne) for having been able to make Quebec City even more pleasant for us.
Stel
Opmerking: 5 aug. 2026
Mysoginist on reception
The hotel is nicely situated & clean, but no restaurant. Breakfast is offered as a continental buffet which is fresh & basic. However, the stay was marred by the attitude of the man at the check in desk. He was rude and totally ignored me (F,60) & would only deal with my husband- even refused to check my ID that he’d just requested. I’ve never been so close to walking out of a hotel. Would advise female travellers to avoid.
Familiereiziger
Opmerking: 21 jul. 2026
Disappointing communication from staff when a/c broke
There is so much to love about this hotel: perfect location, charming and relaxing lounge areas, spacious rooms with character. Unfortunately we had a poor experience due to the way staff handled the broken air conditioning in our room.
I notified staff that the a/c needed attention after a hot and stuffy night of sleep. I called the front desk at 8:30am and told them we would be out of the room from 9 until 3. I also spoke to front desk staff in person on my way out. At that point the unit was already reading 24c. When we returned at 3pm, we were told no one had yet visited the room. Instead of sending a repair person, they sent a porter who fiddled with the wall control and told us to wait 30 minutes. When we called down again, they said that we should pack up our things, and they would move us to a room that they were “cooling down right now” while we were at dinner. So we packed everything. In the meantime, front desk staff had changed shifts. When I spoke to the new staff, they admitted that they did not have an alternative room for us. They offered to open our windows. We agreed as it was starting to cool down outside. When we returned from dinner, windows were still closed and the room was the same temp. We were told they had opened the windows for a few minutes while we were at dinner but they would not remain open for fear of the open window being photographed. While they claimed they had opened the window for a short period, the temp on the wall still read 24. At this point, 10:30pm, they offered us a relocation to another hotel with working a/c. 10:30 pm.
I understand completely that buildings are old and things sometimes break. I don’t expect everything to run perfectly at all times. But I do not appreciate lying and stalling from staff as a tactic to handle issues. Making us pack when they knew there would not be a room change. Promising to open windows and then not doing it. Only offering alternate accommodations when it had gotten too late to be an actual workable solution.
At top tier hotels, I expect staff to be friendly, efficient problem solvers. I also expect them to be communicative and honest. Here, Le Germain missed the mark.
I notified staff that the a/c needed attention after a hot and stuffy night of sleep. I called the front desk at 8:30am and told them we would be out of the room from 9 until 3. I also spoke to front desk staff in person on my way out. At that point the unit was already reading 24c. When we returned at 3pm, we were told no one had yet visited the room. Instead of sending a repair person, they sent a porter who fiddled with the wall control and told us to wait 30 minutes. When we called down again, they said that we should pack up our things, and they would move us to a room that they were “cooling down right now” while we were at dinner. So we packed everything. In the meantime, front desk staff had changed shifts. When I spoke to the new staff, they admitted that they did not have an alternative room for us. They offered to open our windows. We agreed as it was starting to cool down outside. When we returned from dinner, windows were still closed and the room was the same temp. We were told they had opened the windows for a few minutes while we were at dinner but they would not remain open for fear of the open window being photographed. While they claimed they had opened the window for a short period, the temp on the wall still read 24. At this point, 10:30pm, they offered us a relocation to another hotel with working a/c. 10:30 pm.
I understand completely that buildings are old and things sometimes break. I don’t expect everything to run perfectly at all times. But I do not appreciate lying and stalling from staff as a tactic to handle issues. Making us pack when they knew there would not be a room change. Promising to open windows and then not doing it. Only offering alternate accommodations when it had gotten too late to be an actual workable solution.
At top tier hotels, I expect staff to be friendly, efficient problem solvers. I also expect them to be communicative and honest. Here, Le Germain missed the mark.
Antwoord van hotel
Opmerking: 29 jul. 2026
Dear Guest,
Thank you for taking the time to share such detailed feedback. While we are pleased to hear that you enjoyed our location, the Lobby area, and the character of our rooms, I am truly sorry that your experience was overshadowed by the issues surrounding the air conditioning in your room and, most importantly, by the way the situation was handled.
I completely understand your frustration. While technical issues can occasionally occur in any building, it is our responsibility to respond promptly, communicate clearly, and provide reliable solutions. Based on the sequence of events you described, it is evident that we fell short of those expectations. The delays in addressing the issue, the inconsistent communication regarding a room move, and the lack of follow-through on the commitments made to you created an experience that was both disappointing and inconvenient. For that, I sincerely apologize.
What is especially concerning is that you were left feeling misled and uninformed throughout the process. Transparency and honest communication are fundamental to the level of service we strive to deliver, and I regret that this was not your experience with us.
Please be assured that your comments have been shared with our leadership team and the departments involved so that we can review what happened and improve how similar situations are managed in the future. Your feedback is valuable because it highlights areas where we must do better.
Thank you again for bringing this matter to our attention. We sincerely regret that we missed the mark during your stay and hope that we may have the opportunity to restore your confidence in a future visit.
Kind regards,
Sarah Côté
Thank you for taking the time to share such detailed feedback. While we are pleased to hear that you enjoyed our location, the Lobby area, and the character of our rooms, I am truly sorry that your experience was overshadowed by the issues surrounding the air conditioning in your room and, most importantly, by the way the situation was handled.
I completely understand your frustration. While technical issues can occasionally occur in any building, it is our responsibility to respond promptly, communicate clearly, and provide reliable solutions. Based on the sequence of events you described, it is evident that we fell short of those expectations. The delays in addressing the issue, the inconsistent communication regarding a room move, and the lack of follow-through on the commitments made to you created an experience that was both disappointing and inconvenient. For that, I sincerely apologize.
What is especially concerning is that you were left feeling misled and uninformed throughout the process. Transparency and honest communication are fundamental to the level of service we strive to deliver, and I regret that this was not your experience with us.
Please be assured that your comments have been shared with our leadership team and the departments involved so that we can review what happened and improve how similar situations are managed in the future. Your feedback is valuable because it highlights areas where we must do better.
Thank you again for bringing this matter to our attention. We sincerely regret that we missed the mark during your stay and hope that we may have the opportunity to restore your confidence in a future visit.
Kind regards,
Sarah Côté
Anonieme reiziger
Opmerking: 11 jul. 2026
Verblijfdata: jul. 2026
This is a very outstanding experience especially expericed the suffer that we had cancelled our previous booking and move to here.
Uitstekende locatie
126 Rue Saint-Pierre, Québec, G1K 4A8, Canada|1,94 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
16:00
Uitchecken vóór:
12:00
Goed om te weten
Huisdieren welkom tegen een toeslag
Neem contact op met het hotel voor meer informatie extra bedden in de kamer.
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