Urso & Spa
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Inchecken vanaf: | 15:00 |
|---|---|
Uitchecken vóór: | 12:00 |
Huisdieren | Huisdieren welkom tegen een toeslag |
Voorzieningen
Meer over Urso & Spa
Urso & Spa
URSO Hotel & Spa is gelegen in de wijk Madrid Centro in Madrid. De accommodatie heeft een gunstige ligging in de uitgaansbuurt en vlak bij een metrostation. Een paar belangrijke bezienswaardigheden om te bezoeken zijn Palacio Real de Madrid en Plaza de Cibeles en reizigers die graag willen winkelen kunnen een bezoek brengen aan Gran Via en Markt van San Miguel. Zin om van een evenement of wedstrijd te genieten? Kijk dan eens wat er bij Bernabéu Stadion of Movistar Arena op het programma staat. Maak van de gelegenheid gebruik om de activiteiten in de omgeving te ontdekken, zoals golfen. Dit rookvrije hotel beschikt over een volledig uitgeruste spa, een binnenzwembad en een restaurant. Wifi in gemeenschappelijke ruimtes is gratis. Je vindt er ook een 24-uurs healthclub, een bar/lounge en een snackbar/deli. URSO Hotel & Spa heeft 78 kamers met een minibar en een (laptop)kluis. Alle bedden hebben luxe beddengoed. Elke flatscreentelevisie van 40 cm heeft satellietzenders. Elke badkamer is uitgerust met een bad/douchecombinatie met een diep bad, badjassen, pantoffels en gratis toiletartikelen. Dit hotel in Madrid biedt gratis wifi en kabelinternet aan. Alle kamers zijn voorzien van bureaus en een telefoon. Ook heeft elke kamer een espressoapparaat en een haardroger. ´s Avonds wordt een turndownservice aangeboden en een huishoudservice is dagelijks beschikbaar. De locatie beschikt over een binnenzwembad en een bubbelbad. Overige recreatieve voorzieningen zijn onder andere een 24-uurs healthclub en een sauna. De onderstaande recreatieve activiteiten vind je ter plaatse of in de directe omgeving. Mogelijk zijn toeslagen van toepassing.
Opmerking: 23 aug. 2026
Verblijfdata: aug. 2026
SG
Opmerking: 12 jun. 2026
Verblijfdata: jun. 2026
Sheer elegance and grace
Antwoord van hotel
Opmerking: 13 jun. 2026
Thank you so much for your wonderful review and for taking the time to share your experience with us.
We are absolutely delighted to know that you adored your stay at Urso Hotel & Spa. Reading that you found your room inviting and comfortable, and that our beds felt "like a blanket of clouds," truly brings a smile to our faces.
Your kind words about our team mean a great deal to us. We will be especially pleased to share your compliments with Sarah, who will be thrilled to know that her friendliness and exceptional service helped make your mornings even more memorable. We are also delighted that you enjoyed our breakfast selection, from the freshly squeezed juices and à la carte options to the extensive buffet offering.
It is equally rewarding to hear that you appreciated our location, our bar atmosphere, and the cocktails prepared by our talented bartenders.
Thank you once again for your heartfelt recommendation. It was a true pleasure to welcome you, and we sincerely hope to have the opportunity to host you again whenever your travels bring you back to Madrid.
Warm regards,
Victor E Vacas
General Manager
Opmerking: 10 jun. 2026
Verblijfdata: nov. 2025
Appalling Service & Failure to Resolve Terrible Service Problems Coupled With Staff Integrity Issues.
Having booked a spa day at this hotel, we expected a standard of service consistent with its positioning. Unfortunately, the experience fell significantly below short at every single stage. It was a diabolical experience.
Our coffee orders were mishandled repeatedly. The initial drinks were incorrect, the second attempt was poorly executed, and while the third round was drinkable, all coffees were served lukewarm. This early lack of care proved indicative of the overall experience which was absolutely dire.
Following the spa, we dined in the lounge/bar adjacent to reception. The service here was particularly poor. Staff were unprofessional, inattentive, slow to respond, and consistently difficult to engage, I’d say even lazy. We were repeatedly obliged to attract attention simply to place orders or request follow-up. The overall impression was one of reluctance and lack of basic customer awareness.
We ordered a starter to share and two identical mains. After an excessive wait of approximately 30 minutes, all dishes arrived together. The starter was cold, and one main course was incorrect. A replacement was requested; however, after a further delay of over 20 minutes, it arrived cold, aside from the fries.
Despite clearly raising these issues before eating, there was no meaningful acknowledgment or effort to rectify the situation. Our request to have the incorrect and inedible dish removed from the bill was declined without satisfactory explanation. We asked to speak with a manager and were eventually attended to, but the response was dismissive and lacked the professionalism one would expect. Our concerns were not addressed constructively, and our request to escalate the matter further was not accommodated.
Overall, the experience was disorganised and poorly managed, with repeated errors, minimal accountability, and a clear absence of customer-focused service. What should have been a relaxing spa day concluded as a frustrating and unnecessarily stressful experience. This is not a matter of cost, but of standards. Based on our experience, there are far better options in Madrid offering both quality and service.on every level it was beyond a terrible experience.
Antwoord van hotel
Opmerking: 13 jun. 2026
Thank you for taking the time to share such detailed feedback regarding your recent visit to our spa and lounge.
We are truly sorry to learn that your experience fell so far below your expectations and, more importantly, below the standards we strive to provide to each of our guests. Please accept our sincerest apologies for the series of inconveniences you encountered throughout your visit.
We regret the repeated mistakes with your coffee orders, the delays and inaccuracies with the food service, the quality issues you experienced with the dishes served, and the manner in which your concerns were handled by our team. We understand how frustrating it must have been to have what should have been a relaxing and enjoyable spa day turn into a disappointing and stressful experience.
Please be assured that your comments have been shared with the relevant department heads, including our Food & Beverage and Spa teams, so that a thorough review of the incidents described can be conducted. Feedback such as yours is invaluable in helping us identify areas where we have fallen short and where immediate improvements are required, particularly regarding attentiveness, communication, accountability, and service recovery.
We deeply regret that we were unable to resolve the situation satisfactorily during your visit and that you left with such a negative impression of our hotel. This is certainly not the experience we wish to create for our guests.
Thank you once again for bringing these matters to our attention. We appreciate your honesty and the opportunity to reflect on the shortcomings you have highlighted. We sincerely hope that, despite this unfortunate experience, you might consider giving us the opportunity to regain your trust in the future.
Kind regards,
Victor E. Vacas
General Director
Opmerking: 7 jun. 2026
Verblijfdata: mei 2026
Fabulous property, friendly staff, comfy stay!
Antwoord van hotel
Opmerking: 13 jun. 2026
Thank you very much for taking the time to share your experience with us.
We are delighted to know that you enjoyed your stay and found our team to be friendly and welcoming. It is especially rewarding to read your kind comments regarding the cleanliness and spaciousness of our rooms, as well as the impeccable work of our Housekeeping team and turndown service. We will be sure to share your compliments with them, as they will be thrilled to know that their efforts contributed to making your stay comfortable and enjoyable.
We also appreciate your remarks about our facilities and location. While we may not be in the very heart of the city, we are pleased that you found the hotel conveniently connected and within easy walking distance of many of Madrid's attractions.
Thank you once again for your thoughtful review. It was a pleasure having you as our guest, and we very much hope to welcome you back to Urso Hotel & Spa on your next visit to Madrid.
Kind regards,
Victor E Vacas
General Manager
Opmerking: 4 jun. 2026
Verblijfdata: jun. 2026
DIRTY SHEETS RUDE MANAGEMENT
Antwoord van hotel
Opmerking: 13 jun. 2026
Thank you for taking the time to share your feedback regarding your recent stay with us.
First of all, I would like to reiterate our sincere apologies that your experience did not meet your expectations and that both you and your mother left with this impression of Hotel URSO & Spa. We fully understand the importance of comfort and rest during a stay, and we regret that this situation affected your experience.
As mentioned by an email to you, as well as in the replies to the same comment posted on Google and Booking, cleanliness and hygiene are among our highest priorities. All bed linen and towels are replaced and professionally laundered between every guest stay, and for this reason we take your comments very seriously.
As soon as the matter was brought to our attention, our team offered immediate assistance and followed up personally the following day through our management team. Please be assured that our intention was always to address your concerns and provide support throughout the remainder of your stay.
After carefully reviewing the circumstances, while we sincerely regret your disappointment, we must respectfully confirm that we are unable to approve a refund for the first night of your stay, as assistance was offered at the time and the situation was subsequently reviewed and followed up by our management team.
We genuinely appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide an experience that truly reflects the standards of service and hospitality of Hotel URSO & Spa.
Yours sincerely,
Victor E. Vacas
General Director
Uitstekende locatie
Mejía Lequerica 8, Chueca, Madrid, 28004, Spanje|1,15 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
15:00
Uitchecken vóór:
12:00
Goed om te weten
Huisdieren welkom tegen een toeslag
Neem contact op met het hotel voor meer informatie extra bedden in de kamer.