Parador de Lorca
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Wat feiten op een rij
Inchecken vanaf: | 14:00 |
|---|---|
Uitchecken vóór: | 12:00 |
Ontbijt | Ontbijt beschikbaar |
Huisdieren | Huisdieren niet toegestaan |
Kinderen | Kinderen zijn welkom in dit hotel |
Voorzieningen
Meer over Parador de Lorca
Parador de Lorca
Dit aantrekkelijke hotel, genaamd Parador de Lorca, ligt op het terrein van het kasteel van Lorca. U verblijft dicht bij een archeologische vindplaats met ruïnes uit de 10e eeuw. Deze accommodatie beschikt over een spa en een gratis binnenzwembad.
Opmerking: 7 jul. 2026
Verblijfdata: jul. 2026
excellent
Antwoord van hotel
Opmerking: 8 jul. 2026
Muchas gracias por compartir su magnífica valoración. Nos alegra saber que disfrutó de la comodidad de las habitaciones y de los detalles pensados para una estancia placentera.
Es un placer saber que la experiencia gastronómica estuvo a la altura y que el servicio de nuestro equipo fue atento y cordial. Comentarios como el suyo refuerzan nuestro compromiso con la calidad y la hospitalidad.
Será un honor volver a recibirle en su próxima visita. Esperamos darle la bienvenida de nuevo muy pronto.
Atentamente,
Opmerking: 16 jul. 2026
The good things remain.
Antwoord van hotel
Opmerking: 9 aug. 2026
Le agradecemos profundamente que haya compartido su experiencia y que nos haya elegido de nuevo tras un tiempo. Nos alegra saber que pudo disfrutar de un ambiente de tranquilidad y relax, y que la ruta del Cejo de los Enamorados formó parte de su estancia.
Es una satisfacción saber que restaurante, cafetería y desayunos estuvieron a la altura de sus expectativas. Nuestro equipo trabaja para ofrecer calidad constante y momentos memorables.
Ha sido un placer saber que pudo reencontrarse con su amigo y disfrutar de una agradable conversación. Esperamos tener el honor de recibirle nuevamente muy pronto.
Atentamente,
Opmerking: 7 jul. 2026
Verblijfdata: jun. 2026
The rooms were nice and clean and all the needed amenities present.
You need a car to get to and from the town. Else recommendable for everyone.
Opmerking: 7 jul. 2026
Verblijfdata: jul. 2026
07/04/2026 – Despite 3 rooms, not served.
I travel a lot and regularly stay in good hotels. However, I have never experienced such a disrespectful and unprofessional treatment.
We had booked three rooms at the Parador de Lorca and were there with family and friends to celebrate my uncle's birthday, who is in a wheelchair. What was supposed to be a lovely evening ended in a complete fiasco.
Around 9:40 PM, my father wanted to reserve a table in the restaurant. He was not even properly greeted. Instead of a polite explanation, it was simply said: "Come back at 10:00 PM."
When we returned at 10:00 PM, I directly ordered a gin and tonic from the waiter. After about 20 minutes, I personally went to the same waiter again and kindly reminded him of my order. He confirmed this, yet nothing continued to happen. When I inquired again at the table after more than 40 minutes, I still had not received my drink. I never received the gin and tonic until the end. For a 4-star hotel, this is simply embarrassing.
Meanwhile, we were informed that we would not be getting a table. My father expressed his anger about it. Consequently, the deputy restaurant manager decided on the spot not to serve us at all anymore. Not just my father – but our entire group. Neither drinks nor food. As paying hotel guests, we were simply left standing.
I calmly sought a conversation and explained that we were different guests and that one could not simply refuse service to an entire group. I also explained that we wanted to celebrate my uncle's birthday, who is in a wheelchair. Nevertheless, the initial response remained: "No, there is nothing."
Only after I had explained the situation in detail again did it suddenly become clear that everyone could eat – except for my father. Such an arbitrary decision is absolutely unacceptable and has nothing to do with professional hospitality.
The result: We had to order food through Uber Eats on my uncle's birthday, even though we were guests at the Parador de Lorca and wanted to eat in the hotel restaurant. That a guest in a wheelchair has to spend his birthday this way because a single employee is not willing to resolve a situation professionally is shameful.
The next day, the hotel director personally sought a conversation with us and apologized. As compensation, we were offered the minibar. This does show that the hotel management has recognized that a serious mistake has occurred – however, it does not undo the ruined evening.
The real problem is that a single employee apparently had the power to refuse service to an entire group of hotel guests without involving a supervisor or seeking a reasonable solution. Instead of de-escalating the situation, it was deliberately escalated.
A birthday was ruined, hotel guests were not served despite three booked rooms, a wheelchair user had to order his birthday meal through a delivery service, and I waited over 40 minutes for a gin and tonic that I never received.
From a hotel like the Parador de Lorca, I expect hospitality, professionalism, and respect for all guests. Unfortunately, we experienced exactly the opposite.
Particularly shocking was the behavior of the deputy restaurant manager. Instead of taking responsibility and resolving a conflict, it seemed more important to him to demonstrate his power. His demeanor struck me as ego-driven, condescending, and completely incompatible with the hospitality one should expect from a place like the Parador de Lorca.
I can definitely not recommend the Parador de Lorca based on this experience and hope that the hotel management seriously reviews the internal processes and especially the behavior of the responsible restaurant staff so that other guests do not have to endure the same experience.
Antwoord van hotel
Opmerking: 8 jul. 2026
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu schildern. Es tut unserem gesamten Team sehr leid, dass Ihr Aufenthalt nicht den Erwartungen entsprochen hat und der geplante Geburtstag in unserem Haus nicht zu einem rundum positiven Erlebnis wurde.
Wir verstehen, wie wichtig zuvorkommender Service, respektvolle Kommunikation und ein reibungsloser Ablauf insbesondere bei einem Familienanlass sind. Unser Anspruch ist es, allen Gästen jederzeit eine angenehme, wertschätzende und professionelle Betreuung zu bieten.
Es freut uns, dass ein persönliches Gespräch mit der Hotelleitung stattfinden konnte. Zugleich bedauern wir aufrichtig, dass Ihr Gesamteindruck dadurch nicht aufgewogen wurde.
Wir danken Ihnen für Ihr offenes Feedback, das uns hilft, die Servicequalität konsequent an unseren hohen Standards auszurichten. Sehr gerne würden wir Sie bei einer zukünftigen Gelegenheit von einer besseren Erfahrung überzeugen und Sie erneut willkommen heißen.
Mit freundlichen Grüßen,
Opmerking: 11 jun. 2026
Verblijfdata: jun. 2026
Looks and feels like the palace it is.
Receptionist even added a touch of French in his welcoming.
Uitstekende locatie
Castillo de Lorca, s/n, Lorca, 30800, Spanje|0,87 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
14:00
Uitchecken vóór:
12:00
Goed om te weten
Kinderen zijn welkom in dit hotel
Neem contact op met het hotel voor meer informatie extra bedden in de kamer.
2 jaar of jonger
Gratis
Huisdieren niet toegestaan
Ontbijt beschikbaar
Ontbijtopties
Amerikaans ontbijt, Continentaal ontbijt, Glutenvrij ontbijt, Vegetarisch ontbijt
Ontbijtkosten
€ 20 per persoon
Cash
UnionPay QuickPass

