Agumar Atocha
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Wat feiten op een rij
Inchecken vanaf: | 15:00 |
|---|---|
Uitchecken vóór: | 12:00 |
Huisdieren | Huisdieren niet toegestaan |
Voorzieningen
Meer over Agumar Atocha
Agumar Atocha
Hotel Agumar Atocha is gunstig gelegen in het centrum van Madrid, tegenover het treinstation Atocha en op minder dan 10 minuten lopen van de musea Prado, Thyssen en Reina Sofia.
Opmerking: 11 jul. 2026
Verblijfdata: jul. 2026
Opmerking: 24 jun. 2026
Verblijfdata: jun. 2026
Opmerking: 22 jun. 2026
Verblijfdata: mei 2026
The drama started when I requested to iron my clothes for a series of business meetings. They shrunk the clothes (I.e they washed and dried them in machine against our request or label instructions). When we complained, the front desk manager indicated that it was not the hotel’s problem as they outsource the service. When I indicated that the order form has the hotel’s logo and not the third company’s, he insisted it was not his problem.
They called the manager of the third company, and she indicated that the employee who made the mistake was going to pay for the clothes. We said it was not acceptable as companies have insurance and employees are covered by them. Rather than punishing employees, they should train them. Furthermore, paying for the clothes would reduce significantly the employee’s income for that month. They asked my account number so that the employee could transfer me. I said no. Not sure that’s even legal.
Instead, we asked the hotel whether they could offer an alternative to compensate for the damage (e.g a courtesy night). They said it was not possible. When we checked out, they even wanted us to pay for the laundry service! Which, eventually did not charge, after we objected.
Conclusion: if you stay in this hotel and you have a problem, good luck! - you are on your own.
Opmerking: 14 jun. 2026
Verblijfdata: jun. 2026
Opmerking: 14 jun. 2026
Verblijfdata: jun. 2026
Zeer goede locatie
Paseo Reina Cristina, 7, Retiro, Madrid, 28014, Spanje|1,82 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
15:00
Uitchecken vóór:
12:00
Goed om te weten
Huisdieren niet toegestaan
Neem contact op met het hotel voor meer informatie extra bedden in de kamer.
