WinTuWin Apartments
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Wat feiten op een rij
Inchecken vanaf: | 16:30 |
|---|---|
Uitchecken vóór: | 11:00 |
Huisdieren | Huisdieren niet toegestaan |
Kinderen | Kinderen zijn welkom in dit hotel |
Voorzieningen
wifi
Niet roken
Lift
Gehandicaptenfaciliteiten
Ski-opslag
Paardrijden
WinTuWin Apartments: recensies
Reviews van 
Familiereiziger
Opmerking: 5 mrt. 2025
Verblijfdata: feb. 2025
Perfect for a few days skiing in Port Ainé
Flawless apartment, clean, spacious, modern and equipped. Easy and convenient electronic check in. Seamless WhatsApp communication with the property. We've already been twice and there's sure to be a third. Ideal for a family trip.
Stel
Opmerking: 8 jul. 2026
Verblijfdata: jul. 2026
THE POLICE HAD TO COME.
Hello, I am not really going to critique the facilities, but rather highlight the unfortunate situation that my pregnant wife and I experienced, in which the police had to come to the accommodation; it was surreal.
To make it clear from the beginning, I booked 1 night with payment at the accommodation.
The thing is, two days before, I receive a message through booking saying that I need to check in online to save time and pay for the stay to complete the reservation. Since I had booked payment at the accommodation, I ignored it, but they sent me another message, which I ignored again.
The next day, they contacted me via WhatsApp and repeated the same thing. It is at this moment that I decide to speak to them.
Regarding the check-in, I tell them that I am not going to upload any photo of my ID front and back, as that is illegal according to the AEPD, and that I can provide the information they are required to ask for, but not the others (a small note, in the text boxes, they also request the issuance number, which is also illegal), they tell me that it is not possible, that I have to check in and pay them now.
After discussing it for a while through WhatsApp, they tell me to upload a photo of the wall to complete the registration. I say that’s fine and we leave the topic there.
The next step was to pay for the stay, which I did not do, I repeat: I booked payment at the accommodation.
At this moment, a dreadful argument arises again. In the end, in my last audio message, I tell them that this is it, that I am not going to continue discussing the matter, that if they want, we can cancel the stay and go our separate ways (I already told them this 3 times during the argument).
In the end, since I was with my pregnant wife and did not want any surprises, I decided to call booking customer service to explain what happened. I tell them that I am willing to cancel the apartment in order to forget about this situation, to which they respond that they will communicate with them to clarify everything. After a while, they tell me that they have spoken with her and that, as I have booked, she will come to the apartment so that I can pay her, as she did not want to cancel the stay under any circumstances.
AND THE REAL SHOW, IN CASE THIS WAS NOT ENOUGH, BEGINS WHEN WE ARRIVE.
To avoid any conflicts, we enter with a smile and greet as if nothing had happened, as if it were the first interaction we have had. Everything seemed to be going well, we paid her, we gave her the tip to return just one bill... and then everything goes wrong again, as once we have paid her, she tells us to wait 5-10 minutes, which is how long it takes for the system to generate the entry code to the apartment.
And the bomb drops, she comes back, again, with the issue of data protection and payment at the accommodation, to end up saying THAT NOW SHE DOES NOT FEEL COMFORTABLE AND THAT SHE WILL NOT RENT IT TO US, THAT WE SHOULD RETURN THE CHANGE AND LEAVE. Just as it sounds, insane.
It is at this moment that I can no longer take it and decide to call the police.
Once they arrive, she goes to open the door for them and takes the opportunity to lecture them for about 10 minutes, while we wait inside. When they enter, I explain the whole story to them, the discussion on WhatsApp, the calls with booking... certainly, the police cannot believe it, and urge the woman to give us the code at once and stop the nonsense, as they cannot be here wasting time indefinitely, which makes no sense. The police officer tells her to charge us for the accommodation at once and for each to go their own way, to which we respond that we have already paid, that we were simply waiting for her to give us the access code. The expression on the police officers' faces was a poem.
I could continue explaining more things, like this woman's attitude or the nonsense she said to try to justify herself to the police, but I believe that with this, everything is already quite clear.
One note, I am a computer engineer, and as such, although it is not my field, I have some knowledge about data protection, and besides the fact that it is clear they do not comply with any of the obligations of the GDPR, the person in charge told me and showed me that she verified the data by looking at the photos of the ID that were uploaded to the platform. THIS IS TOTALLY ILLEGAL.
According to the AEPD:
"The collection of data under Royal Decree 933/2021 does not authorize the request for a copy of the identity document, as it would violate the principle of data minimization and would be excessive processing." It also indicates that the ID contains additional unnecessary data, such as a photograph, expiration date, CAN, or names of parents, and that providing a copy increases the risk of identity theft."
https://www.aepd.es/prensa-y-comunicacion/notas-de-prensa/aepd-informa-de-que-no-esta-permitido-solicitar-copia-dni-o-pasaporte-en-hospedajes
That said, the AEPD could allow an OCR reading without image retention (Optical Character Recognition, it is a technology that converts images of text into digital text, so the document is transformed into data. Then, with a platform that complied with all security standards, it would be possible to automate the extraction of only the data requested by Royal Decree 933/2021 from the ID as long as:
GDPR, Article 13.
[…] they must inform you of the identity and contact details of the responsible party, contact of the DPO if it exists, purposes, legal basis, recipients or categories of recipients, possible international transfers, and retention period. This is what justifies asking them: responsible party, platform provider, purpose, image retention, recipients, and transfers.
GDPR, Article 25.
[…] only the personal data necessary for each purpose should be processed, including the amount of data, extent of processing, retention period, and accessibility.
An OCR should be designed not to retain images, not to process extra data, and to limit access.
GDPR, Article 28.
[…] provide sufficient guarantees and that the processing must be governed by a contract or other legal act that establishes the object, duration, nature, purpose, type of data, obligations, confidentiality, security measures, subcontractors, and deletion/return of data upon completion of the service…
GDPR, Article 32.
[…] a platform that processes ID images should be able to justify adequate security measures and a process for evaluating/verifying those measures.
THEREFORE, AS STATED by the BOE in Royal Decree 933/2021, the accommodation can only request the following:
a) Name.
b) First surname.
c) Second surname.
d) Gender.
e) Identity document number.
f) Document support number.
g) Type of document (ID, passport, TIE).
h) Nationality.
i) Date of birth.
j) Place of usual residence.
– Complete address.
– Locality.
– Country.
k) Landline phone.
l) Mobile phone.
m) Email address.
n) Number of travelers.
o) Relationship of kinship among the travelers (in case any are minors).
To make it clear from the beginning, I booked 1 night with payment at the accommodation.
The thing is, two days before, I receive a message through booking saying that I need to check in online to save time and pay for the stay to complete the reservation. Since I had booked payment at the accommodation, I ignored it, but they sent me another message, which I ignored again.
The next day, they contacted me via WhatsApp and repeated the same thing. It is at this moment that I decide to speak to them.
Regarding the check-in, I tell them that I am not going to upload any photo of my ID front and back, as that is illegal according to the AEPD, and that I can provide the information they are required to ask for, but not the others (a small note, in the text boxes, they also request the issuance number, which is also illegal), they tell me that it is not possible, that I have to check in and pay them now.
After discussing it for a while through WhatsApp, they tell me to upload a photo of the wall to complete the registration. I say that’s fine and we leave the topic there.
The next step was to pay for the stay, which I did not do, I repeat: I booked payment at the accommodation.
At this moment, a dreadful argument arises again. In the end, in my last audio message, I tell them that this is it, that I am not going to continue discussing the matter, that if they want, we can cancel the stay and go our separate ways (I already told them this 3 times during the argument).
In the end, since I was with my pregnant wife and did not want any surprises, I decided to call booking customer service to explain what happened. I tell them that I am willing to cancel the apartment in order to forget about this situation, to which they respond that they will communicate with them to clarify everything. After a while, they tell me that they have spoken with her and that, as I have booked, she will come to the apartment so that I can pay her, as she did not want to cancel the stay under any circumstances.
AND THE REAL SHOW, IN CASE THIS WAS NOT ENOUGH, BEGINS WHEN WE ARRIVE.
To avoid any conflicts, we enter with a smile and greet as if nothing had happened, as if it were the first interaction we have had. Everything seemed to be going well, we paid her, we gave her the tip to return just one bill... and then everything goes wrong again, as once we have paid her, she tells us to wait 5-10 minutes, which is how long it takes for the system to generate the entry code to the apartment.
And the bomb drops, she comes back, again, with the issue of data protection and payment at the accommodation, to end up saying THAT NOW SHE DOES NOT FEEL COMFORTABLE AND THAT SHE WILL NOT RENT IT TO US, THAT WE SHOULD RETURN THE CHANGE AND LEAVE. Just as it sounds, insane.
It is at this moment that I can no longer take it and decide to call the police.
Once they arrive, she goes to open the door for them and takes the opportunity to lecture them for about 10 minutes, while we wait inside. When they enter, I explain the whole story to them, the discussion on WhatsApp, the calls with booking... certainly, the police cannot believe it, and urge the woman to give us the code at once and stop the nonsense, as they cannot be here wasting time indefinitely, which makes no sense. The police officer tells her to charge us for the accommodation at once and for each to go their own way, to which we respond that we have already paid, that we were simply waiting for her to give us the access code. The expression on the police officers' faces was a poem.
I could continue explaining more things, like this woman's attitude or the nonsense she said to try to justify herself to the police, but I believe that with this, everything is already quite clear.
One note, I am a computer engineer, and as such, although it is not my field, I have some knowledge about data protection, and besides the fact that it is clear they do not comply with any of the obligations of the GDPR, the person in charge told me and showed me that she verified the data by looking at the photos of the ID that were uploaded to the platform. THIS IS TOTALLY ILLEGAL.
According to the AEPD:
"The collection of data under Royal Decree 933/2021 does not authorize the request for a copy of the identity document, as it would violate the principle of data minimization and would be excessive processing." It also indicates that the ID contains additional unnecessary data, such as a photograph, expiration date, CAN, or names of parents, and that providing a copy increases the risk of identity theft."
https://www.aepd.es/prensa-y-comunicacion/notas-de-prensa/aepd-informa-de-que-no-esta-permitido-solicitar-copia-dni-o-pasaporte-en-hospedajes
That said, the AEPD could allow an OCR reading without image retention (Optical Character Recognition, it is a technology that converts images of text into digital text, so the document is transformed into data. Then, with a platform that complied with all security standards, it would be possible to automate the extraction of only the data requested by Royal Decree 933/2021 from the ID as long as:
GDPR, Article 13.
[…] they must inform you of the identity and contact details of the responsible party, contact of the DPO if it exists, purposes, legal basis, recipients or categories of recipients, possible international transfers, and retention period. This is what justifies asking them: responsible party, platform provider, purpose, image retention, recipients, and transfers.
GDPR, Article 25.
[…] only the personal data necessary for each purpose should be processed, including the amount of data, extent of processing, retention period, and accessibility.
An OCR should be designed not to retain images, not to process extra data, and to limit access.
GDPR, Article 28.
[…] provide sufficient guarantees and that the processing must be governed by a contract or other legal act that establishes the object, duration, nature, purpose, type of data, obligations, confidentiality, security measures, subcontractors, and deletion/return of data upon completion of the service…
GDPR, Article 32.
[…] a platform that processes ID images should be able to justify adequate security measures and a process for evaluating/verifying those measures.
THEREFORE, AS STATED by the BOE in Royal Decree 933/2021, the accommodation can only request the following:
a) Name.
b) First surname.
c) Second surname.
d) Gender.
e) Identity document number.
f) Document support number.
g) Type of document (ID, passport, TIE).
h) Nationality.
i) Date of birth.
j) Place of usual residence.
– Complete address.
– Locality.
– Country.
k) Landline phone.
l) Mobile phone.
m) Email address.
n) Number of travelers.
o) Relationship of kinship among the travelers (in case any are minors).
Familiereiziger
Opmerking: 7 jan. 2026
Verblijfdata: jan. 2026
Good with things to improve.
Very well equipped and very well located, something to improve, from the floor below you hear the neighbors upstairs, it is not nice, they also have to change already the mattress of the double bed, I was two nights and my whole body hurt, in general has put a high note.
Familiereiziger
Opmerking: 7 aug. 2024
Verblijfdata: aug. 2024
My stay in wintuwin.
The apartment is well equipped, but it has lacked the air conditioning indicated by its website before we told it. The fridge didn't cool and hardly any water came out of the shower. The temperature inside the apartment in August is not pleasant.
Familiereiziger
Opmerking: 2 feb. 2020
Verblijfdata: jan. 2020
Simplemente genial!
Hemos reservado 2 apartamentos para fin de año. La experiencia ha sido fantastica, apartamentos amplios y cuidados hasta el mas minimo detalle. Muy modernos y funcionales, con todo tipo de detalles y menaje de cocina. El dormitorio es grande y la limpieza espectacular.Lo recomiendo 100%, cerca de pistas de port-aine el pueblo encantador y estás a 5 min de Sort.
De omgeving verkennen
Carrer la Vall, 1, Rialp, 25594, Spanje|0,01 km van stadscentrum
Goed om te weten
Kinderen zijn welkom in dit hotel
Alle leeftijden
€ 30 per persoon per nacht
2 jaar of jonger
Gratis
Huisdieren niet toegestaan
Gasten zijn verplicht om een geldig identiteitsbewijs met foto en een creditcard te tonen bij het inchecken. Houd er rekening mee dat alle Speciale Verzoeken afhankelijk zijn van beschikbaarheid en mogelijk extra kosten met zich meebrengen. Laat WinTuWin Apartments van te voren weten wat je verwachte aankomsttijd is. Tijdens het boeken kun je het veld Speciale Verzoeken gebruiken, of je kunt rechtstreeks contact opnemen met de accommodatie met de contactgegevens in de boekingsbevestiging. Deze accommodatie accepteert geen vrijgezellenfeesten en soortgelijke evenementen. Een borg van EUR 60 is verplicht. Deze wordt contant geïnd. Je wordt terugbetaald bij het uitchecken. Je borg wordt volledig contant terugbetaald, na controle op eventuele schade aan de accommodatie. Please note that check-in takes place between 16:30 and 21:00 Outside these hours there is a surcharge of EUR 12. Please note that late check-in after 21:00 has a surcharge of EUR 18. Check-in is not possible after 22:00. A baby chair and a baby cot are available at the extra cost of EUR 30 per stay. Please note that the property reserves the right to pre-authorise credit cards prior to arrival. Please note that only seeing eye dogs are allowed at the property.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Het hotel accepteert de volgende betaalmethoden: 
Cash
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