Deva Beach Resort Samui
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Wat feiten op een rij
Inchecken vanaf: | 15:00 |
|---|---|
Uitchecken vóór: | 11:00 |
Ontbijt | Ontbijt beschikbaar |
Huisdieren | Huisdieren niet toegestaan |
Kinderen | Kinderen zijn welkom in dit hotel |
Voorzieningen
Meer over Deva Beach Resort Samui
Deva Beach Resort Samui
Deva Samui Resort ligt aan het afgelegen strand van Choeng Mon en biedt een prachtig uitzicht op de zonsondergang. Er zijn 3 buitenbaden en een gedeelte aan zee. In de hele accommodatie is gratis WiFi beschikbaar.
Opmerking: 6 jul. 2026
Verblijfdata: jul. 2026
Not worth repeating.
At the rooms there is a sign on the door indicating whether your room can be cleaned. We have been gone all day and have absolutely not turned this sign over. When we returned, our room was not cleaned, because the cleaning lady had indicated that we had put up the "do not disturb" sign. That was simply not true. When we reported this to the reception, the employee reacted angrily and we felt that we were not being taken seriously.
In addition, breakfast was a big setback for us. The food is in containers that contained several small animals. We found that completely unhygienic. As a result, we did not use breakfast during our entire stay, despite this being included.
We would not stay here again and cannot recommend this hotel.
UK
Opmerking: 14 jun. 2026
Verblijfdata: mei 2026
Appalling
Opmerking: 21 apr. 2026
Verblijfdata: apr. 2026
Rotten hotel with guests also
Opmerking: 23 feb. 2026
Verblijfdata: feb. 2026
We've stayed here many times, but this was the worst experience.
My partner had requested in advance to have the bed decorated as a surprise for an early Valentine’s celebration. The room was booked at a rate of nearly 5,000 THB. However, when we entered the room, there were no decorations at all, and the room was not properly prepared.
My partner then called the Reception ,but was met with an impolite and unfriendly tone. There was no apology, and the staff member simply stated that they could come and arrange it at that moment. The call was abruptly ended before my partner could finish speaking. This caused my partner significant emotional distress, as this surprise was very important to them and we had paid a relatively high price for the room.
After that, I called Reception myself and explained that we had stayed at this hotel many times before and understood that mistakes can happen. However, what was unacceptable was the staff member’s attitude and manner of communication. The staff member asked, “Do you want a complimentary?” and told that the bed decoration was a free service. This was not the main issue, as we had already made the request in advance.
The staff member then asked whether I would like to speak with a manager, and I agreed. The same staff member later came to prepare the room together with housekeeping. During this interaction, there was still no apology, and the staff member appeared visibly displeased. My partner and I decided to wait at the hotel’s beach area to avoid putting pressure on the housekeeping staff while they completed the room setup.
We waited for the manager to contact us until approximately 6:00 PM, but no one reached out. We would like to thank the two beach bar staff members who were attentive, helpful, and apologized on behalf of the hotel, even though they were not responsible for the issue. They kindly escorted us to the Reception to follow up once again. However, we were informed that no one had notified the manager, and the manager had already left for the day.
Eventually, we returned to our room. From the time we checked in until then, we had not been able to properly rest at all. This resulted in a significant loss of time and caused considerable disappointment.
Although we have stayed at this hotel many times before, this was by far the worst experience we have ever had, particularly in terms of service, communication, and problem resolution. Most importantly, throughout the remainder of our stay until check-out, no manager or responsible person came to speak with us or take accountability for what had happened.
We hope the hotel will take this matter seriously and conduct a proper review of the incident, particularly regarding staff service standards and guest experience.
As returning guests who have always trusted your hotel, we were deeply disappointed by this experience. We would appreciate a formal response and appropriate service recovery.
Please feel free to contact me using the information below. I look forward to your reply.
Full Name: Chanprapha Lakhamsi
Reservation Name: 1622924990520154
Check-in Date: 5 February 2026
Contact Number: 091-148-2281
Email: thanachai210343@gmail.com
Opmerking: 13 feb. 2026
Verblijfdata: feb. 2026
The socking state of accommodation at Deva hotel and spar in Koh sam ui
Locatie
69/34 Moo 5, Bo Phut, Koh Samui, Surat Thani, 84320, Thailand|94,56 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
15:00
Uitchecken vóór:
11:00
Goed om te weten
Kinderen zijn welkom in dit hotel
5 jaar of jonger
€ 27 (THB1.000) per persoon per nacht
4 jaar of jonger
Gratis
Huisdieren niet toegestaan
Ontbijt beschikbaar
Ontbijtkosten
€ 18 (≈THB 650)/persoon
Ontbijttijden
07:00 - 10:00 van maandag tot zondag
