Lancaster Plaza Beirut
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Wat feiten op een rij
Inchecken vanaf: | 14:00 |
|---|---|
Uitchecken vóór: | 12:00 |
Ontbijt | Ontbijt beschikbaar |
Huisdieren | Huisdieren niet toegestaan |
Kinderen | Kinderen zijn welkom in dit hotel |
Voorzieningen
Meer over Lancaster Plaza Beirut
Lancaster Plaza Beirut
Lancaster Plaza Beirut ligt vlak bij het strand in de wijk Raouché in Bayrut. Vuurtoren van Manara en Grand Serail zijn twee lokale bezienswaardigheden. Andere attracties in de omgeving zijn bijvoorbeeld Beirut Amusement Park en MIM Mineralenmuseum. Planet Discovery en Saifi zijn ook zeker het bezoeken waard. Profiteer van het nabije strand, ontspan in de volledig uitgeruste spa van Lancaster Plaza Beirut en geniet van een lekker diner in een van de 4 restaurants van dit hotel. Lancaster Plaza Beirut heeft 151 kamers met airconditioning die zijn voorzien van een minibar en een (laptop)kluis. Elke lcd-televisie van 40 inch heeft kabelzenders. Elke badkamer is voorzien van een bad/douchecombinatie, badjassen, pantoffels en gratis toiletartikelen. Gasten kunnen gratis gebruik maken van wifi. Zakelijke voorzieningen zijn onder meer bureaus, gratis kranten en een telefoon. Ook heeft elke kamer gratis mineraalwater en een haardroger. Dagelijks wordt een huishoudservice aangeboden en op verzoek is een strijkplank/strijkijzer beschikbaar. De locatie beschikt over een binnenzwembad en een seizoensgebonden buitenzwembad. Overige recreatieve voorzieningen zijn onder andere een healthclub en een sauna. De onderstaande recreatieve activiteiten vind je ter plaatse of in de directe omgeving. Mogelijk zijn toeslagen van toepassing.
Opmerking: 6 jun. 2026
Verblijfdata: jun. 2026
Clean, perfectly located, breakfast is brilliant
Rooms great
JO
Opmerking: 28 jan. 2026
Verblijfdata: jan. 2026
Far Below Five-Star Standards – Serious Hygiene, Noise & Service Issues
Unfortunately, this stay has been deeply disappointing and does not reflect a five-star hotel experience by any international standard.
Noise insulation & sleep quality
Room 720 is adjacent to Room 718, and the sound insulation is extremely poor. Loud door slamming, corridor noise, and conversations outside the neighboring room are clearly audible inside the room and directly affect the sleeping area.
As a result, I was only able to sleep for approximately three hours, waking up multiple times due to noise. Rest and comfort—basic expectations in any hotel—were not met.
Do Not Disturb not respected
Despite activating Do Not Disturb through the in-room system and placing a Do Not Disturb sign clearly on the door, the room was still knocked on multiple times.
This defeats the entire purpose of DND and reflects a serious operational failure and lack of respect for guest privacy.
Front desk attitude & professionalism
One of the front desk staff members demonstrated very poor hospitality standards. The interaction was cold and unwelcoming, without even a basic smile, and phone calls were handled while addressing guests.
For a hotel claiming five-star status, this level of front-line service is unacceptable.
Guest relations & management accessibility
There appears to be no effective Guest Relations function. Attempts to reach Guest Relations were unsuccessful, and during the afternoon/evening the reception seemed understaffed.
Reaching a Duty Manager was unnecessarily difficult, which is far below acceptable hospitality standards.
Room condition, furniture & flooring
The room condition does not meet five-star standards at all and is closer to a three-star hotel at best.
The flooring is worn and scratched, uncomfortable both visually and physically. The room door and fittings show clear signs of neglect, and the interior design feels outdated and poorly maintained.
The attached photos accurately reflect the real condition of the room.
Housekeeping & cleanliness
Housekeeping staff were polite; however, cleaning quality was inconsistent. Tables were not properly wiped, bathroom fittings show visible wear, and attention to detail was lacking.
Hot beverage hygiene & safety concerns
A particularly alarming issue relates to health and safety.
The in-room electric kettle was visibly dirty and poorly maintained. In addition, no metal teaspoons were provided for hot drinks—only plastic stirrers intended for cold beverages.
When this was raised, I was advised to use the plastic stirrer for hot drinks, which is unsafe and unhealthy. Plastic is not suitable for high-temperature liquids, and this reflects a serious lack of basic food safety awareness.
Internet connectivity & reliability
The internet service is extremely poor and unreliable. The hotel Wi-Fi network is unsecured, slow, and unstable.
At one point, I was unable to download a basic mobile application while connected to the hotel Wi-Fi, as clearly shown in the attached screenshots.
In today’s hospitality standards—especially for a hotel claiming five-star classification—reliable and secure internet is not a luxury but a basic necessity. This level of connectivity is unacceptable for business travelers or any guest relying on basic digital services.
Overall
This stay has not reflected a five-star experience in terms of comfort, service quality, hygiene, safety, or technology.
The purpose of this review is not confrontation, but to inform future guests honestly, as I personally rely on guest reviews when choosing hotels.
Based on this experience, I am seriously considering an early check-out, and the attached photos/screenshots accurately document the issues described above.
Opmerking: 29 jul. 2026
Verblijfdata: jul. 2026
Two adults
7 years twins
The reservation said that the suite is good for 4 people. Wrong.
There is only one king size bed.
My wife and the kids slept on the bed and I had to sleep on the sofa.
NEVER AGAIN!!!!
Opmerking: 26 jun. 2026
Verblijfdata: jun. 2026
But here’s where the hotel failed royally for me:
1. The entire floor reeks of cigarettes, despite it being a “non smoking floor”. The staff was courteous enough to swap my room because it smelled awful. But a day or so later, you can smell cigarettes almost everywhere. Including inside the rooms.
2. The checkout experience was very disappointing. I’ll lay it out in detail for your entertainment.
- I check out with 3 hours before my flight. The lady at the counter asks if I was heading to the airport and offers the free shuttle service.
- “How long until the shuttle arrives?” I ask. “10-15 mins” she responds. She adds “please wait in the lobby. We’ll call you when it’s here. Would you like a coffee while you wait?”
- “Yes please!” I answer. Sat down. A few minutes later, the waiter arrives with a coffee. Less than 2 mins later, he comes back “the shuttle is here sir”. I stand up to catch it. He informs me I had to pay $5 for a coffee I didn’t touch and I thought was offered by the desk lady.
- I reached the shuttle only to be told that there was no space for me on it, in the least courteous way.
- Went back to my coffee to find out it was cleared.
- ordered an uber. Cursed under my breath. And caught my flight away from that place.
Opmerking: 23 jan. 2026
Verblijfdata: jan. 2026
Gina made our family stay stress-free
Uitstekende locatie
VFPF+HW5، General de Gaulle Avenue, Ras Beirut, Beiroet, 135053, Libanon|3,43 km van stadscentrum
Inchecken en uitchecken
Inchecken vanaf:
14:00
Uitchecken vóór:
12:00
Goed om te weten
Kinderen zijn welkom in dit hotel
13 jaar of ouder
€ 22 (USD25) per persoon per nacht
van 6 tot 12 jaar
€ 12 (USD13) per persoon per nacht
5 jaar of jonger
Gratis
5 jaar of jonger
Gratis
Huisdieren niet toegestaan
Ontbijt beschikbaar
Ontbijtkosten
€ 16 (≈USD 18)/persoon
Ontbijttijden
06:30 - 11:30 van maandag tot zondag
Cash